We have gotten several items from Beachcomber and had pretty good experiences, but our most recent was and still is a nightmare. They are completely unwilling to work with their customers. We needed an extra piece for our set and they would only let us buy it if we bought another piece that we did not need! I would have bought more but now I am left very disappointed and frustrated..I will never ever do business with them again. My only regret is the thousands I have spent there, Aweful.