The staff is amazing as they are extremely knowledgeable and friendly. After shopping here, I do not buy my dog food or dog treats anywhere else. If they do not have the answer to your questions, they will refer you to someone more knowledgeable or will look it up for you. They truly care about the well-being of my dogs and know them by name. Pet Planet is about the most personal a pet store can be as they keep track of what you buy, ask you how you and your pet are doing. Please do not believe the nasty comment but instead check Pet Planet out for yourself and then decide. Keep up the good work!