POOR QUALITY OF PROGRAM AND SERVICE
Engaged their professional service for ABA program for my child. Stopped my service after my complaint. Can't give me the paperworks, reports etc upon request because no proper filing management and system. Behavior Consultant go on 3+weeks leave without notification, did not inform me for not being able to attend meeting and did not consult me to go ahead with the meeting or not because it's their practice, No arrangement at all when the Behaviour Consultant is away.. Their Speech Language Pathologist did not do assessments professionally. Lack of transparency and details of their ABA program. The Behaviour Consultant or Speech Language Pathologist or Occupational Therapist supposed to do the assessments job, but instead, Behaviour Interventionist was doing the assessments job. Did not have proper process of Intervention Closure/Termination. After 6 months of intervention, I can only see some improvement in my child's fine/gross motor, play and cognition, but very little improvement in his language, and none at all in his speech (because no intervention done at all).