Misinformation over the phone. Complete lack of accountability. Staff pretending to be managers and promising call backs that they do not hold (twice). Very unprofessional business. Avoid.
Went in for a bike tune up! I asked them if they cleaned the gears on the bike as part of the tune up instead of replying yes or no I was asked if I had a garden hose at home. I ended up leaving my bike there for my yearly tune up regardless, big mistake. The bike was ready 3 weeks after my told pick up time, it also had a huge scrape on the top of the bike frame and has also shifted poorly through gears since that tune up. Since then I brought my bike to another bike shop in the city and have had a much better experience. I will not be returning to this store.