UPS Customer Centres

I agree with everyone here. I have spent 8 days calling and being up on hold or hung up. Yes they must be operated CS out of the Philippines. I called the company Seraphine Maternity in the UK and complained about their lack of choice in shipping [UPS] and how they absolve themselves from any responsibility regarding the company THEY CHOOSE to use. But of course, we have no choice as a customer. If I get no results from UPS, will demand Seraphine to recall the package.

Their drivers do not attempt delivery. They leave parcels at one of their drop of points and record the parcel as delivered. Their customer services make promises to follow up and do nothing. I will not bee ordering anything from Costco.ca since they say they cannot do anything about my missing order. This whole process happens regularly.

I’ve always been happy with UPS but I had recent unsatisfactory experience, as did my sister. My parcel was delayed after being received at Delta for over a week. The daily updates were illogical. When I called, I was told I had to pick up the parcel at Delta and they close at 7 pm not open weekends. This was not in the daily emails or online. Vendor wanted signature, I had waived that in app. That evening parcel was placed in my mailbox, no signature requested. Call them asap if package late.

Three packages in a row from two separate shippers on three separate days went missing. Each time the UPS tracking says they were delivered to our home at the correct address. We were home each time waiting and we have cameras. There were no deliveries. The delivery driver is lying. Calling UPS doesnt help. All they do is read the tracking information and say they were delivered to the correct address. LIES!

I received an email saying first delivery would be May 22 before 6:00 pm later changed to before 9:00. Then I tracked my package and it did not arrive until May 27 at 2;00 am to Delta. Now it is May 30 and the package is sitting in Delta,no further scans, no delivery and no information. This package shipped out of Ontario May 14. COMPLETELY UNACCEPTABLE UPS