I called to get a price on having an oil tank removed. The owner/operator told me $100, as he would be taking the oil. I then asked how much it would cost to have the tank AND the furnace removed. Same answer: $100. But when I called the day before the work was to be done, this same man told me that he doesn't deal with furnaces, that he has never dealt with furnaces, and that there's no way he would have told me he could do the job. When I tried to explain how I had cancelled the other crew because this guy was giving me a "better deal" he got mad and told me again that he didn't say he could take out the furnace, then said he also wouldn't be doing the tank and hung up on me. Now I'm stuck with a furnace that needs to come out, but no-one to do it. I am seriously unimpressed, and will never deal with this guy again. If you choose to have him do any work for you, make sure it is completely clear and in writing or what you get may not be what is "promised."