Very poor customer service.
had my windows tinted and requested that my windows had to be legal in Quebec. I was informed that I would be OK with the tint selected. I was stopped by police officer, my windows were NOT legal. I contacted Derand and employee1 replies: "By law in north America, you are not allowed any tint on the 2 front windows, that is the actual law written. " -both governments (Ontario/Quebec) website state that it is legal. Continued: "When we tint cars we specifically specify that tint is not legal on the 2 fronts but what they tolerant is 35% but most of the people get away with 25%..." why put 35% on mine, knowing I already had a slight factory tint? Employee2: "on the bill it says tint is illegal period, any aftermarket accessories sold by Derand may not be street legal, it is the customers responsibility to determine that", he also stated: "so you’re trying to say if i sell you an aftermarket exhaust and i say its legal and you get a ticket for the exhaust that it’s my fault and i should be paying the ticket? Doesn’t make any sense, no" he's implying he can say whatever he wishes to a customer and then just because the final bill of sale says another thing it's OK. As a costumer I expect them to inform me properly, they claim to be the professionals, not me. When I spoke with the owner he also indicated he was not aware of the laws as he asked why I had removed the tint on both sides of the front windows? I explained that it was the law that both front windows be no less than 30% (as indicated on the government website) he replied with "No it isn't". The owner stated that they installed 35% in the front and with the 15% factory tint it would be bring me in the 19% range, so basically agreeing that they made my vehicle illegal when I explicitly asked to have a legal tint. Their total lack of responsibility and disregard for customer service will not have me coming back.
